Shipping & Returns Policy

Shipping Policy: Currently shipping within USA/Puerto Rico and Canada from our New York, USA warehouse.

  • USA: Free USPS – Typically ships out next business day and then delivered within 5-7 business days. If you do not receive your order within 8 business days, please contact us.
  • USA: Expedited FedEx – Typically ships out next business day and then delivered within 2 business days.
  • Canada: $15 Flat Rate via USPS/Canada Post – Typically ships out next business day and then delivered within 10-14 business days. In some circumstances, taxes may need to be paid separately via Canada Post depending on your province up to $5.
  • UK: $25 Flat Rate via USPS – Typically ships out next business day and then delivered within 10-14 business days. In rare circumstances, taxes may need to be paid separately but most customers experienced no taxes required. Tracking is only available as it leaves USA, not within the UK.
  • Europe: $25 Flat Rate via USPS – Typically ships out next business day and then delivered within 10-14 business days. Depending on your specific area, taxes may need to be paid separately (up to 15 euros) but most customers experienced no taxes required or less than 10 euros. Tracking is only available as it leaves USA, not within Europe.
  • Other International: Signup to be notified as soon as its available to ship to your country, get it first!

Tracking: After three business days, you can track your order, go to https://www.ovuscope.com/trackorder with you order number and billing email address.

Cancellation Policy: Cancellation requests will be attempted upon request, but will depend if the product has already shipped. Once shipped, you can only return as per below.

Return Policy: Requests for returns are accepted within 90-days of the purchase date. Product must be sent back at the shipper’s expense.

Requests: To cancel or return an order, please email us at: info@ovuscope.com with your order number and billing email address, and the reason for the cancellation or return. These requests will be processed within two business days.

*Next business day – Order status/tracking may show as processing for up to three business days. Please allow an additional 1-2 days around holidays.

Thank you for being our customer!