Shipping Policy: Currently shipping within USA/Puerto Rico and Canada from our New York, USA warehouse.
- USA: Free USPS – Typically ships out next business day and then delivered within 5-7 business days. If you do not receive your order within 8 business days, please contact us.
- USA: Expedited FedEx – Typically ships out next business day and then delivered within 2 business days.
- Canada: $15 Flat Rate via USPS/Canada Post – Typically ships out next business day and then delivered within 10-14 business days. In some circumstances, taxes may need to be paid separately via Canada Post depending on your province up to $5.
- International: Signup to be notified as soon as its available to ship to your country, get it first!
Tracking: After three business days, you can track your order, go to https://www.ovuscope.com/trackorder with you order number and billing email address.
Cancellation Policy: Cancellation requests will be attempted upon request, but will depend if the product has already shipped. Once shipped, you can only return as per below.
Return Policy: Requests for returns are accepted within 90-days of the purchase date. Product must be sent back at the shipper’s expense.
Requests: To cancel or return an order, please email us at: firstname.lastname@example.org with your order number and billing email address, and the reason for the cancellation or return. These requests will be processed within two business days.
*Next business day – Order status/tracking may show as processing for up to three business days. Please allow an additional 1-2 days around holidays.